Use case The challenge
Promotions on the poster. Silence at the till.
Head office ran meal deals and bundles every month, but most shoppers never heard about them. Cashiers didn’t know which offer was live, and nobody tracked who asked.
Store managers spent their mornings on routine checks, chasing broken equipment and logging complaints across three systems.
Before Cortex
What the team saw first
- Add-on attach9% of transactions
- Cashier promptsNone
- Manager mornings~90 minutes of checks
- InstinctMore posters, more training
Same question. Different results.
The question“Which stores are missing their add-on targets, and what should each cashier say?”
Claude / GPT / Public LLMs
Uploaded file
Answer
Add-on attach is 9% of transactions. Stores 6 and 19 are lowest. Consider more cashier training.
Just an answer.
Cortex AI
Connected intelligence
Cortex AI- Live basket
- Promotion calendar
- Offer acceptance
- Cashier performance
- Store traffic
- Time of day
- Weather
- Competitor offers
- Category margins
- Store issues
- Coffee in basket: offer sandwich
- 41% say yes when asked
- Stores 6 and 19 lowest
Answer
Say the offer at the till. When coffee is in the basket, the $4.99 breakfast sandwich gets a yes 41% of the time. I’ll prompt every cashier from the live basket.
A decision.
The offer worked. Nobody was saying it.
Sales AI reads the live basket from the POS, matches it to the current promotion and shows the cashier one short line to say. Every suggestion and every yes is logged, by cashier and store.
On the operations side, managers now speak issues to Cortex: a broken printer, a dirty restroom, a short delivery. Each becomes a task with an owner, and repeat failures get flagged.
What Cortex found
At the till and in the back office
Cashier screen · live basket
Coffee 16 oz · $2.29
Say it: “Breakfast sandwich, just $4.99 with your coffee?”
Accepted · +$3.20 · Maria +10 pts
This week’s leaderboard
Store issues, logged by voice
Printer, Register 2Second failure this month · replacement booked
RestroomHousekeeping dispatched · 10 min
Beverage delivery2 cases short · credit requested
Say it at the till. Log it once.
- A prompt on every till, tied to the live promotion and the basket.
- A weekly cashier leaderboard by store, with recognition for the top ten.
- One voice-first log for store issues, with owners and follow-ups.
